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Law of the Republic of Belarus "On appeals of citizens and legal entities"
In accordance with the Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities', electronic appeal is set out in Belarusian or Russian.
Online appeal of a citizen shall necessarily contain the following:
- surname, first name, middle name or initials of a citizen;
- address of residence (stay) of a citizen;
- statement of the application essence;
- e-mail address of a citizen.
Online appeal of a legal entity shall necessarily contain the following:
- full name of a legal entity;
- location of a legal entity;
- statement of the appeal essence;
- surname, name, patronymic of the person authorized to sign the appeal;
- e-mail address of a legal entity.
E-appeals must be reviewed not later than 15 days, and those that require further investigation and verification - not later than 1 month.
Replies to an appeal are sent in electronic format to the email address specified in the online appeal or in writing at the address of the place of residence (stay) of a citizen or of the legal entity in cases established by the Law of the Republic of Belarus of July 18, 2011, "On appeals of citizens and legal entities".
May be left without consideration on the merits of the appeal:
are not set forth in Belorussian or Russian languages;
- do not contain surname, name, patronymic, address of residence (stay) of a citizen;
- do not contain full name of a legal entity and address of its location, фамилии, surname, name, patronymic of the Head or a person authorized in a prescribed manner to sign appeals (for legal entities);
- contains eligible text;
- contain obscene or offensive words or expressions;
- subject to investigation in accordance with the law on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural law determining the procedure of the administrative process, the legislation on administrative procedures or in accordance with the legislative acts, other procedure for submission and consideration of such appeals is established;
- deadline for complaints is missed without good reason;
- an appeal was resubmitted and it has already been considered on the merits and it does not contain new facts of relevance significant for the consideration of the appeal on the merits.
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